Shipping & Returns
Return Policy
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. You may return new, unopened items within 7 days of delivery for a refund, subject to restocking and shipping deductions. Return shipping is the responsibility of the customer. You can expect to receive your refund within 10 business days after your return has been received and processed. In many cases it will be faster. This window includes the time it takes us to process your return once we receive it (3 to 5 business days) and the time it takes your bank to process our refund request (3 to 5 business days).
Order Cancellations
Orders can be cancelled at no charge any time before they enter production or packing. Most orders enter production within a few hours of being placed, and same day orders often move within the hour. Once an order has entered production or has been packed, cancellation is subject to a processing and restocking fee of $8 or 8% of the order total, whichever is greater. Custom color and made to order items cannot be cancelled once production has begun. Cancellations converted to store credit are issued at full value with no processing fee.
Shipping Policy
Processing Time
Orders are packed and shipped Monday through Friday. Most orders placed before 1:00pm CST ship the same business day. Orders placed after that ship the next business day. Weekend and holiday orders ship the following business day.
Domestic Shipping
We ship to all U.S. states and territories. Orders ship via USPS or UPS, selected at our discretion based on package weight, size, and destination. Both carriers include tracking.
- Standard Shipping: 2 to 5 business days
- Priority Upgrade: 1 to 3 business days
Free shipping is available on domestic orders of $49 or more. Orders under $49 are charged a flat rate at checkout.
International Shipping
We ship to most international destinations. Some products carry restrictions and cannot be shipped internationally. International orders are subject to shipping fees calculated at checkout. We are not responsible or liable for any import duties, customs charges, or VAT fees assessed by the destination country. Please plan accordingly before ordering.
Delivery Estimates Are Not Guarantees
The delivery timeframes listed above are carrier published service standards, not guaranteed delivery dates. Neither USPS nor UPS guarantees delivery dates on the standard and priority service levels we offer. Guaranteed delivery is only available through premium services such as USPS Priority Mail Express, which we do not offer at checkout. Estimates are counted in business days beginning when the carrier scans the package as accepted, not when the label is created. Weekends and federal holidays are not business days. Delivery times vary by destination, and orders traveling to the East and West coasts typically take longer than orders staying within the Midwest.
Delays that occur within the carrier network after a package leaves our facility are outside our control and are not eligible for shipping refunds.
Tracking
A tracking number is emailed to you as soon as your label is created. Tracking may take up to 24 hours to show movement after the label is generated. If tracking has not updated after 24 hours, the package is in the carrier network and scanning has not yet occurred.
Delayed, Lost or Damaged Packages
All shipments include tracking. If tracking has not updated for 5 or more consecutive business days, contact us and we will open a package search with the carrier on your behalf. Packages that are still scanning and in transit are considered on time and are not eligible for a search request. If a package is confirmed lost or arrives damaged, contact us within 7 days of the delivery scan or the last tracking update. We will file the appropriate carrier claim and work with you on a resolution.
Incorrect Addresses
Please verify your shipping address before completing checkout. Packages returned to us due to an incorrect or incomplete address will require the customer to cover reshipment postage. Orders successfully delivered to the address provided at checkout are considered fulfilled.
